Overview

In today's fast-paced, high-stakes workplace, leaders are expected to do more than delegate tasks and hit goals-they're expected to build trust, navigate challenges, and develop high-performing teams. Yet the most avoided (and most impactful) skill in leadership is also the one that makes the biggest difference: having difficult conversations.

Whether it's addressing declining performance, navigating corrective actions, coaching struggling team members, or conducting post-review check-ins, these moments define a leader’s credibility and influence. Unfortunately, too many managers either delay these conversations, mishandle them, or avoid them entirely-leading to disengaged employees, rising turnover, toxic team dynamics, and even legal risk.

This game-changing webinar, Mastering Difficult Conversations for Managers, is designed for frontline leaders, mid-level managers, HR professionals, and executives who are ready to shift from reaction to transformation. You will walk away with not just tools-but real-world strategies, scripts, and systems-to coach your employees toward excellence with professionalism, clarity, and confidence.

In this powerful training, you will learn how to:

• Lead high-impact one-on-one coaching sessions that uncover employee challenges, create accountability, and support professional growth
• Address performance issues early with practical tools that reduce risk and build mutual respect
• Use Performance Improvement Plans (PIPs) and Corrective Action Plans as structured, supportive development tools-not punishment
• Communicate with empathy, firmness, and clarity-even when the conversation is tough or emotionally charged
• Document effectively to protect your team, your employees, and your organization
• Save time and reduce stress by using monthly coaching conversations as the foundation for performance evaluations and behavior management
• Reinforce a culture of transparency, trust, and growth that empowers your entire team

Imagine a leadership team where no one avoids feedback, where difficult conversations are viewed as opportunities, and where employees actually feel invested in-not overlooked or criticized. That’s what happens when leaders are trained to coach, guide, and communicate with purpose.

This isn’t a generic training. It’s a transformational leadership experience that shifts how your managers lead, how your teams perform, and how your organization grows.

• Equip your managers to lead with strength and strategy
• Empower your employees with the clarity and support they deserve
• Enhance retention, performance, and morale across every department

Register now for this must-attend webinar and unlock the tools to elevate leadership, increase accountability, and transform the way your organization handles performance, coaching, and communication.

Why you should Attend

A manager should attend this training for several compelling reasons:

• Gain the confidence to address performance issues without fear, delay, or legal risk
• Learn how to turn uncomfortable conversations into meaningful coaching moments that drive improvement
• Discover how to use one-on-one sessions to document progress, boost morale, and reduce turnover
• Understand the power of Performance Improvement Plans (PIPs) as a development tool-not a termination trap
• Master the art of delivering feedback that is honest, respectful, and actually creates change
• Walk away with ready-to-use scripts, checklists, and documentation tools to make every conversation count
• Build a leadership style rooted in clarity, accountability, and emotional intelligence that employees respect and trust

Areas Covered in the Session

• Understanding Performance Conversations: Learn how to address performance concerns early with clarity, empathy, and actionable feedback
• Navigating Performance Reviews: Discover how to prepare, document, and deliver balanced and meaningful performance evaluations that drive growth
• Delivering Corrective Action Plans: Master the process of issuing verbal, written, and final warnings using proper documentation, tone, and compliance practices
• Introducing Performance Improvement Plans (PIPs): Explore how to structure and execute a fair, supportive PIP that leads to measurable progress and legal protection
• Conducting One-on-One Coaching Sessions: Unlock the power of regular coaching check-ins to build trust, monitor progress, and connect performance to development
• Emotional Intelligence in High-Stakes Conversations: Strengthen your emotional self-awareness and learn how to manage emotional responses-yours and your employee’s-during difficult moments
• Documentation, Accountability & Legal Readiness: Understand how to create consistent, defensible records and foster a culture of accountability through structured follow-up

Who Will Benefit

• Small Business Owners
• Leaders
• Managers
• Team Leaders
• Project Managers
• Department Heads
• Supervisors
• Anyone in Leadership Role

Speaker Profile