Overview
This highly interactive Seminar offers you and your team an array of practical tools to coach effectively in today's work environment. You'll learn practical techniques for making your direct reports feel welcome, trust you to maintain confidence, listen and develop an Action Plan collaboratively with each f your team members, enhancing your overall team performance!
Why you should Attend
By attending, you will understand how to do even more effectively:
- Mentor and coach
- Teach
- Determine your Mentor/Coaching Goals
- Maintain confidentiality
- Define Areas of Limits
- Define Communication
- Discuss Time Commitments
- Openness and Respect
- Keep it Professional
- Continuous Self-Improvement
- Communicate the Knowledge
- Allow for Failure
- Provide a System of Rewards
- Inspire and direct your team to greater readiness and competitiveness
- Add value to your organization by understanding the needs of your customers
- Anticipate, create and encourage change
- Spot opportunities for successful strategic alliances
- Become an innovative, visionary leader
- Establish a strategic culture
- Identify the strengths and weaknesses in your work unit
- Keep your unit moving forward
- Take risks with confidence
Are you feeling a bit overwhelmed when it comes to coaching?
Could you use a "coaching refresher", to help you get a better handle on things?
Would you like to brush up on your coaching and mentoring skills?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom-line!
Who Will Benefit
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Speaker Profile
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Instructor
Chris DeVany