Overview
Being promoted to a leadership role within the same team you once worked alongside can be one of the most complex transitions in a professional career.
While the title changes overnight, the relationships, dynamics, and perceptions don't shift as quickly. Many newly promoted managers find themselves unsure of how to establish authority without damaging trust, how to set expectations without being seen as "acting different," and how to hold former peers accountable while maintaining respect.
This training addresses those real and often unspoken challenges. Managers are often left to navigate these situations alone, which can lead to hesitation, inconsistency, strained relationships, or ineffective leadership early in the role. Without proper tools and strategies, the risk of losing credibility or confidence is high.
In this session, we will explore:
- How to reset boundaries with professionalism and clarity
- Strategies for gaining respect without overstepping or overexplaining
- Effective ways to communicate expectations and lead performance discussions
- How to manage resistance, avoid favoritism, and balance fairness
- Ways to lead authentically while embracing your new role
This training provides a framework for confidently stepping into leadership while maintaining who you are. Participants will learn practical communication approaches, mindset shifts, and leadership tools to manage former peers with integrity, structure, and purpose.
By the end of this session, newly promoted managers will walk away with a clear strategy for leading their team, redefining relationships, and owning their new leadership voice without losing themselves in the process.
Why you should Attend
Stepping into a leadership role is already challenging but leading the same team you were once part of adds a whole new layer of pressure. As a newly promoted manager or supervisor, you're likely navigating unspoken tensions, blurred boundaries, and the discomfort of having to manage former peers who once saw you as "one of them." Maybe you're questioning how much of yourself you can show, worried about being too strict or too lenient, or unsure how to gain respect without damaging relationships.
These are real and common struggles and they don't resolve themselves. Without the right tools, it's easy to either shrink back and lose authority or push too hard and lose connection. This training was designed to meet you at that exact intersection.
By attending this webinar, you will gain:
- Clarity on how to redefine relationships without creating division
- Confidence to lead authentically without compromising who you are
- Communication tools to address difficult conversations and manage resistance
- Frameworks for setting new expectations fairly and assertively
- Strategies to build trust and credibility without favoritism or fear
You'll walk away with a leadership plan that allows you to step up without stepping on, maintain respect without pretending, and lead a team that knows how to follow your direction while still feeling valued.
This isn't just a leadership training it's a personal growth session that equips you to own your new role with strength, self-awareness, and success. If you're ready to lead your team confidently without losing yourself in the process, this session is not just helpful it's essential.
Areas Covered in the Session
- Redefining Relationships Without Ruining Trust
- Building Credibility Without Overcompensating
- Setting Expectations Without Creating Resentment
- Managing Friendships and Professional Distance
- Leading With Authenticity, Not Impersonation
- Handling Pushback and Silent Resistance
- Coaching, Not Controlling: How to Develop Your Team
Who Will Benefit
- Team Leaders
- Supervisors
- Managers (all levels)
- Project Managers
- Department Heads
- Directors
- Human Resources Managers
- Operations Managers
- Executives (C-suite)
- Entrepreneurs and Business Owners
- Nonprofit Leaders and Program Directors
- Customer Service
Speaker Profile
Carolyn D. Riggins is the founder and owner of CDR Consulting Services
specializing in training, coaching and identifying problematic gaps in
organization. Ms. Riggins was in retail banking for 35 years with First Florida
Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins
was successful growing her client’s relationship by 71 million dollars through
valuable training and consistently coaching her teams. Ms. Riggins served in
multiple capacity levels of management roles regarding the many banks in
her career path. Under her leadership she was able to work as an Assistant
Vice President Store Manager, Vice President Hub Manager and Vice
President Retail Regional Manager.
In these varies leadership positions Ms.
Riggins was successful with leading and helping her team by developing,
coaching and training to achieve sales revenue growth, deposit growth,
customer growth, lending growth and focusing on compliance. Also, she was
selected as the Regional Bank at Work and Affinity Champion which she
facilitated and delivered material through person-to-person workshop
training or conference training.
In additional, Ms. Riggins utilizes her
Bachelors of Applied Science degree in Management and Organizational
Leadership from St Petersburg College to train team players to be successful
in their roles. In addition, Ms. Riggins has a certificate of completion for
Business Consulting. One of Ms. Riggins goal is to train and coach
continuously by using her education and expertise daily to change, transform
and impact great team players.