Overview
This dynamic webinar is designed to help new managers transition confidently and effectively into their leadership roles.
Moving from individual contributor to leader is more than a change in job responsibilities-it is a complete transformation in mindset, identity, and professional behavior. This session explores the emotional, relational, and operational shifts that occur when stepping into management and provides clear guidance on how to navigate this transition with clarity, confidence, and purpose.
Participants will learn how to shift from doing the work themselves to empowering others, how to communicate with leadership credibility, and how to build strong relationships based on trust, consistency, and fairness.
The training deepens understanding of workplace dynamics by breaking down communication styles, team personalities, accountability methods, and conflict resolution techniques that new managers must master to be effective.
This session uses real-life examples, modern workplace scenarios, and stepby-step guidance to ensure new leaders understand not just what to do-but how to do it in a professional, respectful, and impactful way. New managers will gain tools for leading former peers, addressing performance issues, managing expectations, and navigating the emotional complexities of leadership.
By the end of this training, attendees will clearly understand the expectations of leadership, the common pitfalls to avoid, and the essential skills needed to build trust, gain respect, and lead high-performing teams. This session is practical, relatable, empowering, and designed to prepare new leaders for success.
Why you should Attend
Leadership is not automatic-it's intentional. Being promoted into leadership without the right tools is like being handed the keys to a car without ever learning how to drive. This training is essential because it bridges that gap. It equips new managers with the mindset, behaviors, and techniques needed to thrive in their new roles.
Here is why attending this training is vital:
- Leadership Transition Is Difficult Without Guidance: Many new managers are promoted because they excel at their job-but leadership requires a completely new skill set
- The Training Provides Real-Life, Practical Strategies: This session doesn't offer theory-it offers real scenarios, current workplace examples, and step-by-step leadership tools you can use immediately
- Communication Issues Are the #1 Cause of Team Breakdown: Leaders who don't communicate well create confusion, tension, and disengagement
- Leadership Identity Must Be Developed Early: Employees do not follow titles-they follow trust, consistency, and clarity
- Attending Prevents Costly Mistakes: Most leadership mistakes can be prevented with early training. This session teaches new leaders how to avoid them
- Leaders Who Grow, Grow Their Teams: This training elevates the leader who elevates the team
Areas Covered in the Session
- Understanding the Leadership Mindset
- Building Trust and Strong Relationships
- Mastering Communication
- Delegation & Accountability
- Managing Team Dynamics
- Conflict Resolution
- Performance Management
- Leadership Presence & Self-Management
Who Will Benefit
- Small Business Owners
- Leaders
- Managers
- Team Leaders
- Project Managers
- Department Heads
- Supervisors and Anyone in Leadership Role
Speaker Profile
Carolyn D. Riggins is the founder and owner of CDR Consulting Services
specializing in training, coaching and identifying problematic gaps in
organization. Ms. Riggins was in retail banking for 35 years with First Florida
Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins
was successful growing her client’s relationship by 71 million dollars through
valuable training and consistently coaching her teams. Ms. Riggins served in
multiple capacity levels of management roles regarding the many banks in
her career path. Under her leadership she was able to work as an Assistant
Vice President Store Manager, Vice President Hub Manager and Vice
President Retail Regional Manager.
In these varies leadership positions Ms.
Riggins was successful with leading and helping her team by developing,
coaching and training to achieve sales revenue growth, deposit growth,
customer growth, lending growth and focusing on compliance. Also, she was
selected as the Regional Bank at Work and Affinity Champion which she
facilitated and delivered material through person-to-person workshop
training or conference training.
In additional, Ms. Riggins utilizes her
Bachelors of Applied Science degree in Management and Organizational
Leadership from St Petersburg College to train team players to be successful
in their roles. In addition, Ms. Riggins has a certificate of completion for
Business Consulting. One of Ms. Riggins goal is to train and coach
continuously by using her education and expertise daily to change, transform
and impact great team players.