Instructor
Carolyn D Riggins
The Manager's Talk Toolkit: Leadership Conversations That Drive Results
If you've ever said, "I wish I knew how to say this the right way," you’re not alone. Whether you're a newly promoted manager, a team leader, a mentor, or an experienced supervisor - chances are, you’ve struggled at some point with one of the hardest parts of leadership: communication.
Let’s face it - most leaders were never formally trained on how to hold a difficult conversation. Sure, you were taught how to manage performance, set goals, or review KPIs. But no one handed you a script for how to say, "Your performance isn’t meeting expectations," without damaging trust. Or how to tell someone their attitude is affecting the team. Or how to offer feedback that sticks without sounding harsh, defensive, or vague.
Instead, what happens? You avoid it. You water it down. You send an email instead of sitting down face to face. Or you push through the conversation but walk away feeling unsure if you helped or hurt the situation. This kind of communication gap is one of the top reasons teams underperform, managers burn out, and workplace trust breaks down.
This training is the solution.
The Manager’s Talk Toolkit is a highly practical, eye-opening webinar designed to remove the fear, awkwardness, and uncertainty from leadership conversations. You’ll learn why managers struggle with giving feedback - and what to do instead. You’ll discover how to shift your mindset from confrontation to coaching, how to keep control when emotions run high, and how to stop second-guessing yourself when the conversation gets hard.
Whether you’re addressing performance issues, delivering praise, mentoring employees, managing diverse personalities, or simply trying to create a stronger team culture - this training gives you the words, the confidence, and the structure to say what needs to be said with clarity and care.
You'll explore how to:
This training isn’t about role-playing corporate scripts. It’s about real talk with real tools - the kind that changes how you show up as a leader every day. Managers leave this session not only with strategies but with renewed confidence, self-awareness, and communication techniques that they can apply immediately.
If you’re tired of feeling unsure, unclear, or unprepared in your conversations - or if you simply want to become a better communicator who drives results while still building strong relationships - this is the training you’ve been waiting for.
This toolkit will transform the way you lead through your words. Don’t wait for another missed opportunity or uncomfortable moment. Equip yourself with the skills that set great leaders apart - and start driving the results your team deserves.
Why Should a Manager Attend This Training?
Because the strength of your leadership is reflected in the quality of your conversations.
Managers are expected to lead, guide, coach, correct, and inspire - all through communication. But here’s the reality: most managers were promoted for their performance, not for their ability to handle tough conversations. That’s where the gap begins. Suddenly, you're managing people with different personalities, emotional responses, and expectations, and you're expected to say the right thing at the right time - without any real training on how to do it effectively.
This training bridges that gap.
"The Manager’s Talk Toolkit: Leadership Conversations That Drive Results" is specifically designed for managers who want to feel more confident and capable in the most critical (and often uncomfortable) part of their job: talking to their people. If you’ve ever struggled with giving feedback, avoided a tough conversation, or felt stuck when emotions got high - this session is for you.
You should attend if:
This training will show you how to use conversations not just to correct - but to connect, coach, and lead. You’ll walk away with real tools, powerful language, and a renewed sense of confidence to lead with impact. If you want to drive results, this is where your transformation starts - with how you talk.