Instructor
Carolyn D Riggins
The New Manager's Foundation: 7 Essential Skills for Leading People is a comprehensive and highly practical leadership experience designed to guide new managers through one of the most significant transitions of their career.
Moving into leadership is more than accepting a new title-it requires a complete shift in how a person thinks, communicates, reacts, makes decisions, and interacts with others. This session recognizes that new managers often feel unprepared, overwhelmed, or uncertain, not because they lack talent, but because leadership requires a different kind of strength. It requires emotional intelligence, clarity, patience, confidence, and intentionality.
This training explores the core competencies that set strong new managers apart from struggling ones. It walks participants through the emotional shift from individual contributor to leader-helping them understand how their behavior, tone, and decisions influence a team’s trust, morale, and performance. It highlights the realities new managers face, including navigating former peer relationships, establishing authority without force, communicating expectations clearly, and supporting a team through both simple tasks and sensitive conversations.
The heart of this training lies in the seven essential skills every new manager must master. These skills encompass self-awareness, communication, trustbuilding, delegation, feedback, accountability, and conflict resolution. Each skill represents a major part of leadership that determines whether a new manager earns credibility or struggles to maintain it. The training breaks down these concepts through relatable examples, realistic workplace scenarios, everyday pressures that overshadow new leaders, and moments where managers often feel stuck or unsure of what to do next.
This session goes far beyond theory. It focuses on real, day-to-day challenges like managing emotional reactions, addressing performance concerns early, navigating team disagreements, communicating instructions with clarity, and balancing empathy with expectations. It teaches new managers how to shift from doing the work themselves to guiding and supporting those who do the work. It helps them step into their new identity without losing confidence, compassion, or professionalism.
The goal of this topic is to ensure new managers walk away with a sense of clarity and empowerment. It prepares them to lead people with purpose and intention rather than guessing their way through the role or relying on trial and error. The training reinforces the truth that teams do not need perfect leaders-they need consistent, thoughtful, and emotionally grounded ones. By the end, new managers understand what their team needs from them, what their organization expects, and how to build a leadership foundation that will support them for years to come.
Becoming a new manager is exciting, but overwhelming. Many people accept leadership roles because they want to grow or because their hard work was recognized. But the reality is this: most new managers receive a title before they receive the training. That is why so many first-time leaders struggle, feel isolated, or unintentionally damage relationships and culture. This webinar exists to prevent that.
This training is essential for anyone who wants to avoid the common pitfalls that quickly erode credibility:
If you are stepping into leadership-or you’ve been recently promoted-this training is your roadmap. It will help you understand what your team truly needs from you, what your leaders expect, and what behaviors will help you thrive instead of merely survive.
Reasons You Should Attend:
Attending this session is not just an investment in your role-it is an investment in your future, your professional identity, and the people you have been entrusted to lead.